Shipping policy

Shipping Policy

ATLAS ZELLIGE — Last updated: 4 September 2026

This policy describes how Atlas Zellige orders are prepared, shipped and delivered.

1. Delivery Zones

We deliver across the United Kingdom. Delivery to other destinations: [TO BE COMPLETED — international zones, if any].

2. Delivery Charges

Delivery charges: [TO BE COMPLETED — delivery fee or free-shipping threshold]. The exact amount is displayed at checkout before payment.

3. Delivery Times

Estimated delivery time: [TO BE COMPLETED — X–Y business days]. Our tiles are handcrafted in Fez, Morocco; some references are made to order, which may extend production time. All timeframes are estimates, not guarantees.

4. Order Preparation & Confirmation

Every order is carefully checked and packed to protect the tiles in transit. Our team may contact you by WhatsApp or email to confirm your order details before dispatch.

5. Tracking

Once your order is dispatched, you will receive a confirmation with tracking information where available.

6. Receiving Your Delivery

  • Please inspect the pallets or boxes upon delivery.
  • Note any visible damage on the delivery slip before signing.
  • Report any transit damage within 48 hours, with photos, via WhatsApp or email.
  • A small breakage rate is normal for handmade tiles — order 10–15% extra to cover cuts and breakage.

7. Incorrect Address / Failed Delivery

Please double-check your delivery address at checkout. If a delivery fails due to an incorrect address or repeated absence, re-delivery costs may be charged to the customer.

8. Contact Us

For any question regarding this policy, our team is here to help: