Help centre
Questions
Everything about handmade zellige
01
The Tiles
What makes zellige different
Because each one is shaped, glazed and fired by hand. Variations in tone, texture and edge are the signature of authentic zellige, not a defect. Order all tiles for a project at once so they come from the same firing.
Clay from the Fez region, water, mineral glazes and fire. Nothing else. The clay body is terracotta, the glaze is glossy and water resistant.
Mdoudeb 5x5 for dense texture, Mzedej 10x10 for calmer walls, Hex for character, Bejmat for floors and herringbone, Talia for sculptural feature walls, Mosaics for statement panels. Samples help you decide.
Each firing is slightly different. We always ship one project from one batch. If you need more later, tell us your order number and we match as closely as possible.
Yes. Showers, bathrooms and splashbacks are classic uses. Use a waterproof adhesive and seal the grout.
Hand cut
Hand glazed
Fez workshop
02
Ordering
Samples, quantities and payment
Yes. Samples of every glaze and format are available from each product page or via our contact page. They arrive in 3 to 5 days.
Measure your surface and add 10 to 15 percent for cutting, breakage and future repairs. Send us your dimensions on WhatsApp and we calculate the boxes for you.
Secure card payment at checkout. All major cards are accepted and your order is confirmed instantly by email.
Yes, for architects, designers and contractors. Apply through the contact page and we open a trade account with project pricing and free sample sets.
Stock orders can be changed before dispatch. Made to order items go into production quickly, so contact us the same day on WhatsApp.
03
Delivery
From Fez to your door
Stock items ship within days. Made to order formats and mosaic panels take 2 to 4 weeks, sometimes more for large or custom orders. Timing is confirmed at checkout.
Across the United Kingdom. Cost is calculated at checkout by weight and postcode.
In boxes with dividers, then on a pallet for larger orders. We photograph every order before it leaves.
Note it with the driver, send photos on WhatsApp within 48 hours and we replace the damaged pieces. The 10 to 15 percent extra usually covers small breakage.
Yes. Use the Track Order page with your order number, or message us on WhatsApp for a live update on production and shipping.
04
Installation
Laying, grouting and care
Yes, with care. Zellige is thicker and irregular, so the tiler should dry lay first and use a flexible adhesive. We share a short guide with every order.
As narrow as possible, 1 to 2 mm, so the tiles read as one handmade surface. Use a fine, unsanded grout in a neutral tone.
The glaze does not. The grout should be sealed in wet areas. Unglazed bejmat for floors can be sealed for extra protection.
Warm water and a neutral soap. Avoid acidic or abrasive products that can dull the glaze.
In sheltered areas and mild climates, yes. For exposed UK exteriors ask us first, frost can affect glazed clay.
The best answer
Hold One
No photo shows the glaze the way daylight does. Order samples, put them on the wall for a week, then decide.
Samples
Words from Fez
Zellige Glossary
